Terms & Conditions

Privacy Policy

ChamonixRain Organics values your privacy and under the Privacy Amendment (Private sector) Act 2000 and the National Privacy Principles, any personal information we receive about you will be treated as strictly confidential. This statement is our commitment to you, the consumer.

ChamonixRain Organics will not disclose your personal details to third parties. Customer details are stored securely and are purely for sending information and offers to our loyal customers.

Terms of Sale

Purchasing products are subject to the following terms and conditions. All orders are subject to availability. Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays for which we will not be responsible. When you purchase from the online shop you will receive an e-mail receipt of your order.

Shipping: We aim to process, pack and dispatch all orders within 48 hours of receiving payment. All orders are sent in Australia post Satchels with reference numbers recorded for easy tracking.

AUSTRALIAN SHIPPING

Regular Post – 2-5 business days AUD $9.95
Express post – 48 hours AUD $15.00
Delivery time for Perth WA approx business 7-10 days

Please note whilst every effort is made by ChamonixRain Organics to process all orders as soon as possible, the shipping times noted above are estimates, and shipping times cannot be guaranteed. If you require your order urgently, please make note in the comments section of our website when placing your order, and also feel free to contact us to ensure you receive your order by your required deadline.

Orders can be delivered to you or, if requested direct to a gift recipient.

Undelivered Parcels: Please ensure that you have entered the correct shipping address. ChamonixRain Organics is not responsible for undeliverable packages due to incorrect address. If your products are returned to us due to an incorrect address entry, refused or undeliverable parcel it shall be the responsibility of the customer to pay all costs associated with the delivery.

INTERNATIONAL SHIPPING

Shipping Time>10-12 days - Please note that due to Covid-19 International Shipping times are delayed. All International orders are send via Australia Post with prices calculated at checkout depending on Country and product weight.

International Post rates Price Guide:
Europe & UK: AUD $40
USA & Canada: AUD $35-50
New Zealand: AUD $20-30
Asian Countries: AUD $20-30
All other Countries: AUD $35-50

ONLINE PAYMENT & SECURITY

Online payments are processed via secure PayPal payment gateway. ChamonixRain Organics website is secured by GlobalSign encryption SSL Certificates.

RETURNS POLICY

Here at ChamonixRain Organics we stand by the quality of each of all of our products, as well as the service we provide. However if for any reason you are not completely happy with your product (s) please email us at info@chamonixrainorganics.com to obtain a reference number and mailing address.

If you would like to exchange or refund your items for any reason, you may return your unsued/unworn merchandise with their original packaging, receipt and all tags still attached within 14 days from the date of purchase for a refund of the product cost.

Please note: Shipping cost is not refundable. We cannot accept returns that arise from customer negligence or misuse.

We are not liable to refund and/or give credit for damaged, misrepresented or ineligible returns.

Pricing and Availability

i.    Whilst we try and ensure that all details, descriptions and prices which appear on our website are accurate, errors may occur. Where applicable, prices are inclusive of GST. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

ii.    The Service may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fill any orders that you may place based on information on the Service that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

Discount Codes

Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website. The conditions of use relating to any discount code will be specified at the time of issue.

Indemnity

You agree to indemnify, defend and hold harmless ChamonixRain Organics, its directors, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. ChamonixRain Organics shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.